Refund Policy
Last updated: June 2026
This page is available in several languages. In case of any discrepancy between a translation and the English version, the English version prevails.
1. 14-Day Conditional Refund Policy
We offer a 14-day conditional money-back guarantee to protect against non-functional software. If KanuniLabs PivotGrid or DataGrid has a critical issue that our support team cannot resolve, you may request a refund within 14 days of your purchase. "Change of mind" or "project cancelled" reasons do not qualify for a refund.
2. Expiration vs. Refund
It is important to understand the difference between a subscription expiring and receiving a refund. Expiration means you keep what you have but stop getting updates. A refund means your license is completely revoked.
3. Legal Requirements After Refund
Termination of Legal Distribution Rights (Most Critical Point): You can no longer distribute, sell, or host applications containing our components on live servers. Keeping the libraries in your code after a refund is a violation of the EULA and copyright law. Watermark and Console Warnings: Your License Key will be invalidated. If you continue to run the packages in your project, a license validation error will appear in the browser's developer console, and "Unlicensed" watermarks will appear on the screen. Support & Updates Terminated: Your access to the priority technical support system and the right to download newly updated versions will be immediately disabled.
4. Expiration vs Refund Comparison
| Status | Continue Development | Keep in Live Production | Updates & Support |
|---|---|---|---|
| Annual Subscription Expires | Yes (You keep the last version you paid for) | Yes (Your current project stays legal in production) | No (Cannot get new versions) |
| Money Refunded | No (License is cancelled, commercial use becomes illegal) | No (You must remove the library from live projects) | No (Cut off immediately) |
5. How to Request a Refund
Email [email protected] from the address you used at checkout, within 14 days of the purchase, and include your order or receipt number. Payments are processed by Paddle as the merchant of record, so the refund is returned by Paddle to your original payment method; how long it takes to appear depends on your bank or card issuer. You can also request the refund directly from the Paddle receipt you received by email.